On This Page
  1. Who We Are
  2. Information We Collect
  3. How We Use Your Information
  4. Our Legal Basis for Processing
  5. Sharing Your Information
  6. Data Retention
  7. Your Rights
  8. Cookies
  9. Data Security
  10. Changes to This Policy
  11. Contact Us

1. Who We Are

EuroTitan Holidays ("we," "us," "our") is a UK-based travel agency and independent travel-assistance provider. This policy explains how we collect, use, and protect personal information when you use our website, contact us by form, phone, email, or WhatsApp, or engage our services.

We take your privacy seriously and are committed to handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information when you interact with us:

  • Contact details — name, email address, phone/WhatsApp number.
  • Travel enquiry details — destination, travel dates, passport nationality, current UK residence status, and travel purpose.
  • Communication records — messages sent via our contact form, WhatsApp, email, or phone.
  • Technical data — IP address, browser type, and general usage data collected automatically when you visit our website.

We do not ask for passport numbers, financial information, or sensitive document uploads through our initial enquiry forms. Any documents we require to assist with an application are requested separately, through a secure process, once your enquiry has been reviewed.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and provide the information or assistance you've requested.
  • Assess and explain what may apply to your specific travel or visa situation.
  • Communicate with you about your enquiry or booking, including by WhatsApp, email, or phone.
  • Improve our website and services.
  • Meet our legal and regulatory obligations.

We process your personal data on the following legal bases: your consent (for example, when you submit an enquiry form), the steps necessary to provide a service you've requested, and our legitimate interests in operating and improving our business, where these do not override your rights.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Third-party service providers who help us operate our business (for example, website hosting, communication tools such as WhatsApp Business).
  • Relevant official authorities or visa application centres, only where necessary to progress an application you've asked us to assist with.
  • Professional advisers or authorities, where required by law.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, in certain circumstances.
  • Object to or restrict how we process your data.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and understand how our site is used. You can control or disable cookies through your browser settings at any time.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Please do not send sensitive documents (such as passport scans) through unsecured channels — we will only request such documents through a secure process once appropriate.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

This policy is provided as general guidance for EuroTitan Holidays and does not constitute legal advice. We recommend having this document reviewed by a qualified solicitor to ensure it fully reflects your specific data practices and complies with current UK data protection law.